Frequently Asked Questions (FAQ) | Star3 Media Perth Western Australia

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Star 3 Media FAQ and Glossary of terms

DESIGN CONCEPT

A concept will be provided for approval, showing style and colour. Design changes not implemented during this initial concept approval stage or excessive changes may be subject to variation fee. Items not mentioned within this proposal will be considered variations. Variations should be discussed with the art director before implementing.

DESIGN DEVELOPMENT

Once the concept has been approved, the subsequent artwork will be created and modified accordingly. In the case of a website, updates to the development area will be live, allowing “real-time” monitoring of the progress of the web site construction. In the case of print work, proofs will be emailed at the completion of each stage.

VARIATIONS

Any major change to the design, content or the flow will be reviewed meaning deliverables and cost may be subject to change. Any variations will be charged at our standard hourly rate and will seek prior written approval before implementation. Variations (regardless of size) should be submitted in writing to the art director.

NON-DISCLOSURE & PRIVACY

We respect all our clients’ privacy and we understand that your business information is highly sensitive. Staff are more than happy to sign a Confidentiality Agreement should you require it, but we normally assume that by signing a contract with us – that is the case anyway!

TIMELINES

Very for each project but we do try to ensure all our clients have a very quick turnaround time where possible. If there is a particular deadline that we need to hit, we need this disclosed to us as soon as possible so that we can plan for it and schedule the work in.

OUTSOURCING

Star 3 Media do not outsource any components of design or programming.

CONTENT & COPYWRITING

Clients are more than capable of providing their own content, but if that is just too hard we have a copywriter that will be able to add your text and any design changes that you need, can also be done in-house.

TRAINING MANUAL

Every website comes with a manual in both hard and soft copy. The manual is to supplement your training and is a hand reference guide to keep at the office.

Glossary

Anchor	Synonymous with hyperlinks, anchor refers to non-linear links among documents. More simply put, it’s the word or phrase that can be selected to connect to another page.
Bandwidth	The range of transmission frequencies a network can use. The greater the bandwidth the more information that can be transferred over that network at one time.
Broadband	A transmission method in which the networks range of transmission frequencies is divided into separate channels and each channel is used to send a different signal. Broadband is often used to send different types of signals simultaneously.
Browser	A type of software that allows you to navigate information databases. eg, Netscape.
Byte	The number of bits used to represent a character.
Configuration	The act of changing software or hardware actions by changing the settings.
Cyberspace	A term coined by William Gibson in his novel “Neuromancer” to refer to a near-future computer network where users mentally travel through matrices of data.
Direct Connection	A permanent connection between your computer system and the Internet.
DNS	An acronym for Domain Name Server, DNS refers to a database of internet names and addresses which translates the names to the official Internet Protocol numbers and vice versa.
Document Window	This is the Web browser’s scrollable window in which HTML documents can be viewed.
External Viewer	A program used for presenting graphics, audio and video files. Programs that allow the viewing of GIF and JPEG files and the hearing of AU files fall into this category.
Firewall	This term refers to security measures designed to protect a networked system from unauthorized or unwelcome access.
FTP	File Transfer Protocol is a protocol that allows the transfer of files from one computer to another. FTP is also the verb used to describe the act of transferring files from one computer to another.
GIF	This acronym stands for Graphic Interchange Format, a commonly used file compression format developed for transferring graphics files to and from online services.
HTML	An acronym for HyperText Markup Language, HTML is the language used to tag various parts of a web document so browsing software will know how to display that document’s links, text, graphics and attached media.
HTTP	The abbreviation for Hypertext Transfer Protocol, HTTP is used to link and transfer hypertext documents.
Hypermedia	The hypertext concept extended to include linked multiple media.
Hypertext	This term describes the system that allows documents to be cross-linked in such a way that the reader can explore further by clicking on a highlighted word or symbol.
IP	The abbreviation for Internet Protocol, IP refers to the set of communication standards that control communications activity on the internet. An IP address is the number assigned to any Internet-connected computer.
ISDN	The abbreviation for Integrated Services Digital Network, ISDN is a telecommunications standard that uses digital transmission technology to support voice, video and data communications applications over regular telephone lines.
JPEG	The acronym for Joint Photographic Experts Group, JPEG is an image compression format used to transfer colour photographs and images over computer networks.
MPEG	The acronym for Moving Pictures Expert Group, MPEG is an international standard for video compression and desktop movie presentation. A special viewing application is needed to run MPEG files on your computer.
POP	An acronym for Point of Presence, POP is a service provider’s location for connecting to users. Generally, POPs refer to the location where people can dial into the provider’s host computer. Most providers have several POPs to allow low-cost access via telephone lines.
Protocol	A set of standards that define how traffic and communications are handled by a computer or network routers.
Server	A computer system that manages and delivers information for client computers.
URL	This is the abbreviation for Uniform Resource Locator, the addressing system used in the world wide web and other Internet resources. The URL contains information about the method of access, the server to be accessed and the path of any file to be accessed.
Webmaster	This term refers to the person in charge of administrating a world wide web site.